We like to think we're making conscious decisions throughout a conversation or when we are speaking in public, but I suspect many of us are simply watching well-rehearsed patterns unfold. Patterns we've been reinforcing for years without ever questioning whether they're still serving us.

That isn't necessarily a problem. In fact, many of those patterns are incredibly useful and make life easy.

The problem arises when an old pattern takes over before you've had the chance to decide whether it's still appropriate.

In every workplace, there's often someone who beams with entitlement, turning collaboration into a delicate dance where conflict feels inevitable. You might even have someone specific in mind as you read this. Entitled individuals abound, making communication a real challenge for the entire team.

Increase your MINDFUL communication awareness and stop letting your feelings mislead you! Boost your confidence when public speaking and make your communications effective.