Privacy policy and disclaimer

Privacy policy

Your privacy matters

MindCom (ABN 68 805 127 629; referred here as “MindCom”, “we”, “us”, and “our”) takes your privacy seriously and is committed to handling your personal information responsibly. We aim to follow good privacy practices and, where applicable, comply with the Privacy Act 1988 (Cth) and the Australian Privacy Principles. This policy explains what information we collect, how we use it, and how we look after it when you work with us or visit our website.

What information do we collect?

We may collect personal information such as your name, contact details, job title, organisation, payment details, and information you share during coaching sessions, workshops or enquiries. We only collect information that is reasonably needed to provide our services, manage our business or respond to you.

How do we use your information?

We use your information to: Respond to enquiries and manage bookings; Deliver coaching, workshops and other services; Process payments and send invoices; Communicate with you about our services; Improve our services and website. We do not sell your personal information.

Coaching confidentiality

What you share during coaching is treated as confidential. We will not share your personal information or coaching discussions with others without your permission, unless required or authorised by law. If your coaching is arranged or paid for by your employer or another organisation, we will clarify what information may be shared with them before coaching begins.

Session recordings

We will only record a coaching session if we have your consent. You can decline recording without affecting your access to coaching. If a session is recorded, we will explain how the recording will be used, stored and retained.

Workshop photography and video

We may take photographs or video at workshops or events for promotional purposes. We will let participants know in advance and seek consent where appropriate. Please let us know if you do not wish to be photographed or filmed.

Bookings, payments and third-party services

We may use third-party providers to help run our business, including booking platforms such as Calendly and payment services such as Square or Stripe. These providers may collect or process information in accordance with their own privacy policies. Depending on the provider, your information may be stored or processed outside Australia.

Website cookies and analytics

Our website may use cookies and analytics tools to understand how visitors use the site and help us improve it. You can manage cookies through your browser settings.

Marketing emails

We may occasionally send updates or information about our services. You can unsubscribe at any time using the link in our emails or by contacting us directly.

How we protect and retain your information

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification or disclosure. We keep information only for as long as it is needed for our business, legal or record-keeping requirements, and securely dispose of it when it is no longer required.

Your information and your rights

You can contact us to request access to, or correction of, personal information we hold about you. If you have a concern about how your information has been handled, please get in touch so we can work through it with you.

Changes to this policy

We may update this policy from time to time. The latest version will be published on our website.

Questions?

If you have any questions about this policy or how we handle your information, please contact us via the “Contact” page here.